| Return window | Within 7 days after delivery. |
|---|---|
| Countries | All countries and regions we ship to: United States, Canada, Hong Kong SAR, Taiwan, Singapore, Malaysia, Japan, South Korea, Europe (EU, UK, Switzerland, Norway) and Australia/New Zealand. |
| Eligible items | Non-custom pieces, unworn and undamaged, returned with the original testing certificate, gift box and accessories. Custom-made pieces cannot be returned unless agreed in writing at the time of order. |
| How to return | Contact us within 7 days of delivery (see Contact) with your order details. We will send you the return address in Shanghai and instructions. Please ship with an insured, trackable service. |
| Return shipping | Paid by the buyer. Import duties and taxes paid on the original delivery are not refundable by us. |
| Refund | Full refund of the item price to the original payment method after we receive and inspect the returned piece. |
| Restocking fee | None. |
Last updated 2026-11-07. Yufu Hetian Jade (御府和田玉), Shanghai Yufu Crafts Co., Ltd. (上海御福工艺品有限公司).